Human Worker Reliability
Charles P. Shelton (1999) stated, “In any complex system, most errors and failures in the system can be traced to a human source.” Human performance varies from person to person because it is a function of three factors; motivation, ability, and opportunity. Simply put, a person must desire, be able, and have access to do a task. Because of the variability in these and other personal factors, people are not consistent performers. Is it possible to improve the reliability of people in the workplace?
Human performance can drop when conducting tasks that require heavy concentration or are considered boring. Most people will perform better in a comfortable setting. Regulating the temperature, humidity, lighting, background noise, and environmental factors within comfort limits of the worker can increase productivity by reducing physical and psychological stress. A workplace that is...